Returns & Refunds
This return policy is applicable to all items sold on Gtrendz.online
Customers can avail returns facility by enabling KYC option in “My Account”. The returns are applicable only if the received product(s) (the order you placed) meets the following conditions.
- The product(s) should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).
- The product(s) should be undamaged, and without any scratches, dents, tears or holes.
- Product(s) should be returned with original packaging along with all accessories and freebies and box should be undamaged.
- Serial number/ name/image/ brand/article number/ barcode should match and MRP tag should be undetached and clearly visible.
- If you received a different or damaged product(s).
- Return date should be within 10 days from delivery date.
The field executive will refuse to accept the return. If any of the above conditions are not met.
During returns process customer will able to choose between options “Request Return” or “Request Refund”. Customers will be able to request replacement of different size or color only if the replacement product is at the same price.
Note: In some cases, requested replacement cannot be processed due to different price amounts, so customers should have to place a new order.
This refunds policy is applicable to all items sold on Gtrendz.online
Refunds are applicable for orders, such as failed transactions, failed delivery and successful returns.
- Refunds initiated will take up to 5-10 working days to reflect in your bank account.
- If you received a different or damaged product, you are eligible for the refund.
- If the refund is requested for a Cash on Delivery (COD) order, customers should have to pay 2% (two percentage) as the fee of the total amount of order. (Not applicable if received a damaged or different product(s).)