Returns & Refunds
This return policy applies to all items sold on Gtrendz Online. Customers can avail returns facility by
enabling the KYC option in “My Account.” The returns are applicable only if the received product(s) (the
order you placed) meets the following conditions.
- The product(s) should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality
check seals/ warranty seals (wherever applicable).
- The product(s) should be undamaged and without any scratches, dents, tears, or holes.
- Product(s) should be return with original packaging along with all accessories, and freebies and boxes
should be undamaged.
- The serial number/ name/image/ brand/article number/ barcode should match, and the MRP tag should be
undetached and visible.
- If you receive a different or damaged product(s), the return is eligible.
- The return date should be within ten (10)days from the delivery date.
The field executive will refuse to accept the return if any of the above conditions not met. During the
returns process, the customer will able to choose between options “Request Return” or “Request Refund.”
Customers will be able to request the replacement of different sizes or color only if the replacement
product is at the same price.
Note: In some cases, a requested replacement cannot be processed due to different price amounts, so
customers should have to place a new order.
This refund policy applies to all items sold on Gtrendz Online. Refunds are applicable for orders, such as
failed transactions, failed delivery, and triumphant returns.
- Refunds initiated will take up to 5-10 working days to reflect in your bank account.
- If you received a different or damaged product, you are eligible for a refund.
- If you request a refund for a Cash on Delivery (COD) order, customers should have to pay Rs.40 or two
percent as the fee of the total amount of order. (Not applicable if received a damaged or different
Customers have to pay for the courier charges of return orders if they mistakenly ordered a different size
or incorrect merchandise. If we made a mistake we would pay for courier charges for your return order. The
courier charge depends on the courier.